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How do automatic insights work?
How do automatic insights work?
Written by Cheryle Hadley
Updated over a week ago

Benchmark Intelligence produces automated insights to help summarize your overall customer feedback for SMS conversations. This is only available for Pro accounts. As data matures and SMS comments begin to come in, using this can help turn massive amounts of comments into actionable insights faster than ever before. This will help you find customer feedback related to questions you may have.

It can be viewed in both the main dashboard and location dashboards:

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